We’re here to help

Questions? We’ve got you and your pup covered.

Whether you need help with an order, a return or choosing the right toy, the PETFIKA team is here to make things feel easy, friendly and clear.
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Replies within 24 hours Friendly support for dog parents Product help available
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The easiest way to get help, without the hassle.

We’re happy to help with orders, shipping questions, returns and finding the right toy for your dog.
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Replies within 24 hours
We keep things personal, helpful and easy.
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Free shipping from $50
Fast delivery with tracking straight to your inbox.
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30-day happiness guarantee
Try PETFIKA with confidence and less guesswork.
Send us a message

Tell us what’s going on

Got a question about your order, a return or the right toy for your dog? Fill in the form below and we’ll get back to you as soon as possible.
We usually reply within 24 hours.
Good to know

Helpful support, before and after your order

Need product help?

We’ll help you choose the right toy for your dog.

Share your dog’s size, chewing style, energy level or what they usually get bored with, and we’ll guide you toward the best fit.
Ask for toy advice
Frequently asked questions

Quick answers before you reach out

Everything in one place, so it feels easier to find what you need fast.
Where is my order?

Once your order ships, you’ll receive a tracking link by email - you can also track it here. If you haven’t received it yet or something looks off, send us a message and we’ll help you out.

How long does shipping take?

Shipping times depend on your location, but we’ll always send tracking details as soon as your order is on the way. You can also reach out if you’d like an update.

What is your return policy?

We offer a 30-day happiness guarantee. If something isn’t the right fit for you or your dog, contact us and we’ll guide you through the next step.

Can you help me choose the right toy?

Yes. Tell us your dog’s size, play style and energy level, and we’ll happily point you toward the best PETFIKA picks.

Are PETFIKA toys made with safe materials?

We care deeply about trust and quality. If you have a question about a specific toy or material, message us and we’ll help with the details.

Still not sure where to start?

We’ll help you find the best toy for your dog.

Tell us a little about your dog and we’ll point you toward the PETFIKA toys that make the most sense for their play style.
Get toy advice