Questions? We’ve got you and your pup covered.
The easiest way to get help, without the hassle.
Tell us what’s going on
Helpful support, before and after your order
We’ll help you choose the right toy for your dog.
Quick answers before you reach out
Where is my order?
Once your order ships, you’ll receive a tracking link by email - you can also track it here. If you haven’t received it yet or something looks off, send us a message and we’ll help you out.
How long does shipping take?
Shipping times depend on your location, but we’ll always send tracking details as soon as your order is on the way. You can also reach out if you’d like an update.
What is your return policy?
We offer a 30-day happiness guarantee. If something isn’t the right fit for you or your dog, contact us and we’ll guide you through the next step.
Can you help me choose the right toy?
Yes. Tell us your dog’s size, play style and energy level, and we’ll happily point you toward the best PETFIKA picks.
Are PETFIKA toys made with safe materials?
We care deeply about trust and quality. If you have a question about a specific toy or material, message us and we’ll help with the details.